FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Can I redistribute or resell one of your assets?
Redistribution is not allowed with the licenses you can buy on this website. If you are interested in redistribution, contact us to get a dedicated quote.
Do you provide assistance to use your assets?
Using our assets is quite straightforward.
They are intended mostly for professional users and they are produced reflecting industry-standard techniques and processes.
We are happy to answer specific questions about certain functionalities.
In case you need to edit our files for specific customizations, please contact us for a dedicated quote.
Are your assets Unreal Engine compatible?
Currently, our rigs can be partially exported to UE as fbx, or totally exported as an alembic geometry cache.
Our fur lookdev workflow can be recreated in Unreal starting from the maps that we provide and exporting the fur as alembic.
We are working on bringing full UE compatibility in the next few months.
Do I need external plugins to use your assets?
Not at the moment. We are transitioning our rigging workflow to MGear in the next few months though.
For the new rigs then, you will need to have MGear installed, which is an open source rigging framework. If a rig needs MGear to work, you will find that in the asset description.
I have a studio, can I get a discount buying multiple assets or services?
Yes! Contact us so we can prepare a dedicated quote for you.
Do you issue refunds?
We can't issue a refund if the product was already downloaded.
Only if the product wasn't downloaded even partially, and the refund was requested within 7 days from the purchase, a refund can be issued.
Please refer to the Terms of Service for further information.
Can I pay my purchases in installments?
Yes, you can pay in installments with Paypal, depending on your country of residence.
Installments and Paypal are not accepted for customization services.
Can you develop tools, scripts or pipelines for my studio?
Yes! Our TDs can develop the tools you need. Contact us for a quote.
Can you sell me video footage featuring your assets?
Yes, we can produce shots of any kind featuring our existing assets or custom ones for you. Contact us for a personalized quote.
Do you use generative AI to create your assets?
No, nothing in our assets is AI generated.